Terms of use
Last updated: 7 November 2026
About these terms
These terms are between you and Waha Labs Ltd, a company registered in England and Wales (number 17558919), trading as Dear Sender (“Dear Sender”, “we”). By creating an account you agree to them. Our privacy policy explains how we use your data.
Who can use Dear Sender
You must be 18 or over and live in the UK. Use Dear Sender only for post delivered to your own address.
What we do for you
You send us photos of a letter, and we contact its sender for you:
- Junk mail: we ask the sender to stop sending you direct marketing and to delete the details they hold about you for it.
- Wrong address or moved out: we tell the sender the person it’s addressed to doesn’t live at your address, so they can correct their records.
A member of our team checks every letter before we contact anyone. We can’t make senders comply, and post they had already prepared may still arrive for a while.
Your authorisation
When you agree in the app, you authorise Dear Sender to contact the senders of letters you submit on your behalf, as described on that screen. You can withdraw your authorisation by deleting your account.
Your responsibilities
- Only send us letters delivered to your address.
- Keep your name and address up to date. Senders need them to find your record.
- Only add someone’s new address if they asked you to pass it on.
- Don’t use Dear Sender to harass anyone or to send false information.
We may refuse a letter or suspend an account that breaks these terms.
Cost
Dear Sender is free to use. If that ever changes, we’ll tell you in the app first, and you won’t pay for anything unless you choose to.
Our responsibility to you
We provide Dear Sender with reasonable care and skill. We’re not responsible for what senders do, or don’t do, after we contact them.
We’re not responsible for losses that weren’t reasonably foreseeable when you started using Dear Sender, or for delays or failures caused by events outside our reasonable control. Dear Sender is for personal use, so we’re not responsible for any business losses. As Dear Sender is free, our total liability to you is limited to £100.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit, and nothing affects your legal rights as a consumer.
Ending
You can delete your account at any time in the app. We may close Dear Sender or end your access, and we’ll give you notice where we can.
Law
These terms are governed by the law of England and Wales.